Design, build, implement, optimize and test software for patient friendly access (Epic Modules – Cadence, Prelude, Referrals, Reports and Radar Dashboards). Meet with departments/pods to review current state workflows and fix build issues based on feedback. Work with pre-authorization and scheduling stakeholders to fix build issues for internal specialty referrals. Custom workflows, confirmation records and scan document workflows. Set up Medicare Secondary Payer (MSP) questionnaire under certain conditions. Resolve ITSM tickets and mentor FTEs (Reporting Workbench and Advanced Cadence/Referral Build).